Complaints & Feedback
At Action For Humanity (AFH), we are committed to upholding dignity, safety, and trust across every programme and interaction. We recognise that communities and rightsholders have the right to raise concerns, share feedback, or submit formal complaints safely, confidentially, and without fear of retaliation.
Our complaints handling approach follows AFH’s official Complaints Policy and Complaints Handling SOP, ensuring all complaints are addressed consistently and in alignment with CHS Commitments 4 & 5.
Get In Touch
Complaints & Feedback
At Action For Humanity, we are committed to delivering humanitarian and development programmes with integrity, accountability, dignity, and respect. We welcome feedback from the communities we serve, our donors, partners, suppliers, volunteers, and the wider public.
We recognise that listening to concerns and responding appropriately is essential in improving our work, strengthening trust, and ensuring the highest standards across all of our programmes and fundraising activities.
Raising a Complaint or Providing Feedback
You can contact us if you wish to:
+Provide feedback about our services or activities
+Raise concerns regarding programme delivery or staff conduct
+Report safeguarding concerns
+Report issues related to donations or fundraising activities, including duplicate charges or communication concerns
+Share concerns regarding partners, suppliers, or operational processes
+Provide feedback about our services or activities
All complaints are handled confidentially, fairly, and respectfully in line with our organisational policies and international accountability standards, including the Core Humanitarian Standard (CHS).
Our Commitment
Our Commitment We are committed to ensuring that:
+Complaints mechanisms are accessible, safe, and non-discriminatory
+Concerns are acknowledged and responded to within appropriate timeframes
+All complaints are reviewed objectively and professionally
+Individuals raising concerns are treated with dignity and respect
+Feedback is used to improve our programmes, services, and donor care
How to Contact Us
Complaints or feedback can be submitted through the following channels:
+Online complaints form
+Telephone
+Social media channels
+Directly to an Action For Humanity representative
If your concern relates to a donation or fundraising matter, our Donor Care team will ensure it is directed to the appropriate department for review.
We encourage anyone with a concern or complaint to contact us so that we can address issues appropriately and continue improving the quality and accountability of our work.