For donations made using a payment card, you must be the authorised cardholder and have the necessary permissions and funds to donate. 

In accordance with charity law, charities are not authorised to refund donations except in specific circumstances, or if we are at fault in obtaining your incorrect donation. For further details, please refer to the Charities Act 2011.

We will review requests for refunds of any duplicate donations made in error (excluding the original donation).

If you require assistance or wish to discuss your donation, please contact us at 0161 860 0163 or email us at

If you believe your card has been used fraudulently, please contact your card provider.

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